Last Updated: April 2023
The information we collect
We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us.
We collect personal information from you such as name, job title, company name, email address, telephone and mobile number, postal address, type of industry you work in, and billing information when you express an interest in our services, events or job openings, or when you purchase services from us.
Information you provide through our website
When contracting our services, including consulting, software development, training and support, you may choose to submit information to us to help in the design and build of software, training, or regarding a problem you are experiencing with a service. Whether you designate yourself as a first-line contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with us, you may be asked to provide contact information and other documentation or information that is helpful to our teams. We may also collect contact information about the teams and people you work with to help us to deliver and maintain the service you have contracted from us.
Many of our services are intended for use by organisations and, where we provide services under contract with an organisation (e.g. your employer), that organisation controls the information processed by the services. If this is the case, please direct your data privacy questions to your administrator, as your use of our services is subject to that organisation’s policies.
We collect certain payment and billing information when you engage us for paid services. For example, we may ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing.
Cookies and other tracking technology
We use third-party services including Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors our blog attracts. We analyse this data to see how we can improve the user experience.
This information is processed in a way which does not identify anyone.
Information we receive from other sources
We may receive information about you from various third-parties including contact data from our business partners, contact data from deal brokers and events we sponsor, and contact data from publicly available sources such as Companies House. We may combine this information with information we collect through our website and our services.
How we use the information we collect
We use information we collect in a variety of ways:
To provide our services to you
We use information about you to provide the services to you, including to process transactions with you, provide customer support, and operate and maintain the services.
For research and development
We are always looking for ways to improve our services and we use information to do this to identify trends, usage, and areas for improvement.
To communicate with you
We use your contact information to send transactional communications via email including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of our services and, in most cases, you cannot opt out of them. If an opt out is available, you will find that option within the communication itself, or you can contact us using the details described in the “Contact us’ section.
We also use your personal information to send you marketing emails about new services, events, and other information we think you may find interesting. And from time to time we may also use your information to contact you by telephone to inform you of our services and marketing activities. You can control whether you receive marketing communications from us as described below under ‘How to access and control your personal information’.
To drive engagement
The following cookies are automatically used on this website:
Google Analytics – Helps to identify sessions of visitors. This information is processed in a way which does not identify anyone.
WordPress – Helps to identify visitors’ cookie preferences.
Twitter – Sharing capabilities for social media.
LinkedIn – Helps to identify visitors from LinkedIn advertising, and individual visitors to the site.
Hubspot – Helps to identify sessions of visitors.
YouTube – Is set by embedded YouTube videos and helps with sharing, collecting and storing of personal data.
- You can say ‘no thanks’ to cookies before you enter our website
- You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit.
Legal bases for processing information
We collect and use your information only where:
- We need it to provide you the services, including to operate the services, provide customer support, and to protect the safety and security of the services
- You give us consent to do so for a specific purpose; or we need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information becuase we have a legitimate interest to do so, you have the right to object to that use as described below under ‘How to access and control your personal information’.
How we share information we collect
With your consent
We share information about you with third parties when you give us consent to do so. For example, if you attend an Exetail event we share the data you’ve provided with partners who sponsor the event.
Compliance with enforcement requests and applicable laws
In exceptional circumstances we may share information about you with a third party if we believe that sharing is necessary to (a) comply with any applicable laws, regulation, legal process or governmental request, including to meet national security standards, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our services.
Links to third-party sites
Our website may include links that direct you to other websites who privacy policies may differ to ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one.
How we store and secure the information we collect
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long we keep information
Information to provide our services
We retain information for as long as we are providing services and a reasonable period thereafter in case you decide to reactivate the services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our marketing services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your personal information
You can contact us at any time using the contact details outlined in the ‘Contact Us’ section below to:
- Request access to information Exetail has about you
- Correct any information Exetail has about you
- Delete information Exetail has about you
You have the ability at all times to unsubscribe from receiving our marketing communications by:
- following the instructions contained within the original Welcome email communication
- following the unsubscribe link contained in any marketing email we send to you
- or by sending an email to firstname.lastname@example.org
We will record and act upon any unsubscribe requests.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Information on deleting or controlling cookies is available at www.aboutcookies.org.uk. By deleting our cookies, or disabling future cookies, you may not be able to access certain areas of features of our site.
The transfer of information internationally
We do not transfer personal data outside of the UK and the European economic area.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
If there is anything else you would like to know about how information on you might be collected and processed by Exetail, you can contact us at:
- Address: 10 Pelham Road, Southsea, Hampshire PO53DT
- Telephone: +44 (0) 7980 578 401
- Email: email@example.com